Request an appointment

Request an appointment

The Unit’s appointment system has changed. From now on, follow-up appointments, treatments and consultations are managed through the official HM Hospitales system.

Request an appointment

You will be redirected to a secure external platform operated by HM Hospitales.

Download the HM Hospitales App:

Before requesting an appointment

Please download the app and register using the details of the parent or legal guardian who will manage the process. Then, link your child as an associated patient from the app settings.

The application will indicate the email address where the required documentation must be sent:

• Email: familiaresasociados@mail.hmhospitales.com
• Documentation: copy of the parent/guardian’s ID and a copy of the family record book
• Email subject: parent/guardian’s ID number

Once the child has been authorised as an associated patient, appointments can be requested through the usual app process. Please note that all appointments are managed through this system.

Steps to request an appointment in the app

1. Tap “Request an appointment”.
2. Select “Continue with a standard appointment”.
3. Choose “Medical consultation and clinical tests”.
4. Select the patient.
5. Under Province, select Madrid.
6. Under Centre, select HM Montepríncipe.
7. Under Specialty, select Pediatric Hematology and Oncology.
8. Under Medical act, select the appropriate option.
9. Under Doctor, select All.
10. Tap Next step and confirm the appointment.

Important: please attend between 08:30 and 09:30, regardless of the time assigned.

Note: the Unit’s administrative staff can only manage radiology tests. General appointment scheduling is handled exclusively through the app.

Download the registration and appointment guide (PDF)

How to request a Medical Second Opinion

For a second-opinion consultation, it is necessary to receive your child’s complete medical documentation in advance, as well as information about the therapeutic options currently being offered.

The documentation may include, among others:

• Medical reports
• Imaging studies (tumour and response to treatment)
• Diagnostic paraffin block (and, if applicable, recurrence)
• Reports from surgery, cardiology, nephrology, radiotherapy, etc.

Once the documentation has been received and reviewed, your child’s case will be assessed for consultation in Pediatric Oncology.

To request an appointment for a second opinion, please call +34 91 708 99 35 or submit your request via the Contact page, attaching the required documentation.

The Radiology Department will only perform the necessary tests if you attend your appointment with a prior medical report.